Event Booking Software

# Configuration

You can access general configuration settings of the Event Booking Software by navigating to Set Up Menu > Configuration.

# Setup & Defaults

The left column of the Modify Configuration screen features the Setup & Defaults section, where you can configure general settings for the site, such as invoice configuration, tariffs, payment reminders, or upload general usage files for customers.

Configuration Setup Screen

Within this section, you can set Invoice Prefix, select the Default Tariff that will be applied across the site, change site's Default Password and configure user session handling details.

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To set up tariffs please refer to Tariffs page.

IMPORTANT

Changing the site's password will not affect existing user passwords.

If you tick the Ordered tickets are sent to the given address checkbox, a notification text will be displayed to the client during the order checkout process, as seen in the image below.

Ordered Tickets Sent

You can use the Setup & Defaults section to manage payment reminders as well. Please be aware that the content of these reminders is specified in the Email Defaults page.

Configuration Payment Reminders

The text entered in the Announcement Banner field will be displayed as an announcement on the client site's index page as seen in the image below.

Announcement Banner

In the Setup & Defaults section, you also have the option to upload customer-oriented documents. These commonly include files like Terms and Conditions, Privacy Policy, FAQ, Privacy Notice, and Venue Map. These documents can be uploaded either as PDF files or external links.

# Company and Venue Details

In the Company & Venue Details section, you can specify company and venue information. This data will be visible both on the client site and within the invoices sent to customers.

Company & Venue Details

The Company & Venue Details section contains the following mandatory fields:

  • Company Name
  • Venue Name - displayed in the headers of the Event Selection and Ticket Selection pages of the client site.
  • Address
  • Telephone
  • Venue Description - displayed in the header on the Event Group Selection page of the client site.
  • Home Page View - this field determines the design for displaying event groups on the client site's home page. The default view is Calendar, while Card option introduces a shorter card version without available event dates.
  • Venue Logo - displayed in the headers of Event Group Selection, Event Selection, and Ticket Selection pages of the client site.
  • VAT Number
  • VAT Rate - set in more detail on the VAT Rates page.

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For optimal results, it is recommended to use images in PNG format with a transparent background as the Venue Logo. Uploaded logos will be automatically resized to fit dimensions of 150px x 75px.

# BACS Bank Details

While the BACS Bank Details section displayed in the right column is predefined upon setting up the system and is non-customizable, you can modify the Payment Reference field to improve payment tracking efficiency. The Bank details will be shown in the invoice.

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If you are a Compass member and need to update your bank details, please contact Compass Services head office.

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