Discount Codes

Discount codes offer a flexible way to apply discounts to products within specified events. Whether it is an early bird offer or a special promotion, discount codes allow you to customize pricing for different scenarios. By enabling discounts, you can apply them at the event level, while adding manual orders, or during the checkout process.

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For event-specific discounts, such as early bird offers, please follow the instructions on the Events page. If you need to apply a discount to a customer's order, you can use the Early Bird Discount option as described on the Add Orders page.

Add New Discount Code

The page List Discount Codes at Set Up Menu > Discount Codes shows all discounts currently available. You can add new discount code by selecting Add from action dropdown.

Selecting the Add option will open the Add a New Discount Code screen.

On this screen, provide information for the following fields to create a new discount:

• Code - a mandatory field where you can specify a unique name for a discount.
• Archive - use this option to disable the code when it is no longer needed. This helps to keep the code list organized. Archived codes will be moved to Archive Menu > Archived Discounts.
• Ticket Price Only Discount - this discount code will apply to all Product Groups (Ticket and Drinks) as long as they have the Included in any discounts setting enabled at the Product Group level.
• Discount - mandatory field where you define the percentage of the discount.
• Limit - provides the option to set a usage limit for this discount code.
• Order Date Range - this date range specifies when the discount code is active. You can choose a date range using the dd/mm/yyyy format or using the calendar selection option.
• Events - choose an active event to which to apply the discount.

When a discount is enabled for an event, a Have a discount code? message will appear during checkout on the client site for the selected event. After entering the correct discount code, the discount information will appear in the box on the right side.

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If Have a discount code? message is displayed, but correct discount code is not applied, please check the date range when this code is set to be active.

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To view statistics about the usage of active discounts, please visit the Discount Report page. This report can help you optimize your sales strategies by examining key metrics such as the Discount Method, Discount Percentage, and Discounted Amount.

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The Early Bird Discount can be specified on the Set Up Menu > Event Groups page.

You can also apply a discount manually by navigating to the Recent Orders page, clicking on the selected order, then on the View/Edit Data button and then on the Edit Order Header button. At the bottom of the Add Order screen you will see the Early Bird Discount field where you can apply the desired discount. When a discount is applied manually, in the Discount Report it will appear as applied by Admin method.

Applied discounts will be displayed in the invoices as seen in the example below.

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Discounts are applied only to tickets, but not products like drinks.